Terms of Services

The following define the terms and conditions under which the tutoring services described in this website are provided.


Payment

Lessons are normally paid in blocks of 5, 10, 15 or 20 hours. Buying a single session (1 hour) is recommended only for individual services or projects, e.g. proofreading, editing, job interview preparation, etc.

Paypal and credit card payments can be made directly from the site.

Skrill (Moneybookers) users will receive a payment request to an email address provided by the user.

In the case of bank transfers, Western Union and Moneygram payments, the transaction fees will be at the expense of the sender.

Payment is made in advance and in full, at least 3 hours prior to your first lesson at the rates described in the Pricing section of this website.

All payments are final. No refunds will be made.

Unless you provide a specified time schedule, lessons will expire 60 days after your payment. You are to ensure that you will be able to complete all the lessons you bought within the 60-day period (or the time schedule you specify). Otherwise, untaught lessons will be lost.

Booking and Scheduling

Booking is done in person via Skype or from the Scheduling page of this website after reviewing the available time slots.

Cancellations are made either in person via Skype or via email within a reasonable amount of time. Be prepared to offer an alternative date and time for the cancelled lesson.

Attendance

You should be connected on Skype at the time the lesson starts.

If you are late for a lesson for more than 15 minutes, with no prior notice, the session will be charged as a taught lesson and you will lose the time for that lesson. The same applies if you fail to appear for a lesson altogether.

If I am late for a lesson for more than 15 minutes, with no prior notice, you will be credited the lost time and 20 extra minutes will be added to that session. If this is not possible due to time restrictions on either side, the 20 extra minutes will be credited to your next session.

If I fail to appear for a lesson, with no prior notice, you will not be charged for that lesson. Instead, your next lesson will be free of charge. 

Conduct

You are to treat your tutor with respect and to refrain from abusive, racist, homophobic, sexist or defamatory language at all times. Any misconduct of a similar nature will result in termination of the services provided and no refunds will be made.

 

 

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